Customer Service

Frequently Asked Questions:

1.How long does it take to deposit BGG/BDD?

After the wallet confirms the payment, it needs to wait for the system to settle, which takes about 3 minutes to reach the account.

2. Can the wallet be replaced?

Using the shared invitation registration link, after logging in to the wallet account, a recommendation relationship is formed. The wallet account does not support unbinding and replacement; if the wallet key is lost, please register again. In addition, the bound mail account can be changed.

3. Why do some account logins show "Invalid Username"?

Please check if the dragon is activated. The account must be activated before the account can log into the game.

4. The new level cannot be passed, how to win BDD?

You can click on the upper right corner of the "Battle" to enter the world map, click to view the levels that have been passed, and select the highest level you can pass to challenge. The results are valid.

5. When will the daily tasks and rewards be refreshed?

The refresh time is 0:00 GMT, 7 hours earlier than Beijing time.

6. How to transfer hero cards to others?

Hero cards with five stars and above must be listed on the auction market and traded through NFT111 before they can be transferred to the game. If the wallet is transferred to the new wallet, the new wallet account cannot be directly used in the game; the new wallet account can auction the cards on the market, and the winner can transfer them to the game for use.

7. How to inquire about sharing rewards?

https://bonus.braves.one The sharing reward system is the same as the game Dapp email account, but the password is separate. When you log in to the sharing reward system for the first time, you must use the mailbox bound to the game to "send verification code" to log in, and then set the "login password and withdrawal password of the sharing reward system".

8. How long does it take to withdraw BDD and BGG?

The withdrawal review time is within 48 hours.

9. How to reset the forgotten password?

https://braves.one/#/login Click "Login with Email Account Password"--"Forgot Password"--fill in your bound email and send a reset email; go to the email to check the email, enter the reset page, click Confirm, and the password will be reset to 123456.

[Please check the white paper] P2E tutorials are always updated https://bravesone.gitbook.io/en/

[Official Customer Service]Email: [e-mail] Please send the question, as well as your account wallet information, to the customer service email for priority processing. The processing period is within 24 hours.